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Claims for Missing or Damaged Issues

• IMPORTANT: Claims for missing or damaged issues will not be fulfilled when the shipping address is a subscription agent's forwarding address. We will only fulfill claims when the ship-to address is the customer's end user address.
  
  
• We will replace issues via regular mail to the end user's shipping address you provide.
  We cannot ship to PO Boxes.
  
  
• ASPB will fulfill TWO (2) claimed issues per journal, per issue year.
  
  
• Claims must be made within 3 months of journal publication date within the U.S., or 6 months outside the U.S. (see our publication schedule).
  
  
• We cannot honor claims made outside these timeframes. However, the end user may purchase missing issues at the single issue rate of $105 (in U.S.) or $107 (outside U.S.). These prices include shipping charges.
  
  
• If more than TWO (2) issues are claimed, we will replace the two most recent issues in accordance with the above policy.
  

• U.S. subscribers: We are unable to honor claims made sooner than 5 weeks from the publication date (see our publication schedule).
  
  
• All other subscribers: We are unable to honor claims made sooner than 10 weeks from the publication date (see our publication schedule).

We are unable to make exceptions to this policy.

Send claims to institution@aspb.org, or fill out the form below.

NOTE: If you do not receive your journals on a monthly basis,
we recommend you file a claim with your campus mail department or local post office.

 

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American Society of Plant Biologists
15501 Monona Drive
Rockville, MD 20855-2768 USA
301/296-0926